Terms of service
Last updated: 23 October 2026
1. Who we are
Orlena is a trading name of LECHACO'S CORP, a simplified joint-stock company (SASU) registered in France: 47 rue Vivienne, 75002 Paris, France. Paris Trade and Companies Register (RCS) no. 108 703 331. VAT no. FR79108703331.
Email: support@orlena-uk.com · Website: https://orlena-uk.com
In these terms, “we”, “us” and “our” mean LECHACO'S CORP, and “you” means the customer.
2. These terms
These terms apply to every order placed on orlena-uk.com by consumers living in the United Kingdom. Please read them before you order. By placing an order, you confirm that you accept them.
3. Our products
Our products are food supplements, not medicines. They are not intended to diagnose, treat, cure or prevent any disease.
Food supplements should not be used as a substitute for a varied and balanced diet and a healthy lifestyle. Do not exceed the recommended daily dose. Keep out of the reach of young children.
If you are pregnant or breastfeeding, take any medication (in particular blood-thinning medication such as warfarin), have a medical condition or are due to have surgery, speak to your doctor before use.
Product images are for illustration only; packaging may vary slightly.
4. Prices
Prices are shown in pounds sterling (GBP) and include VAT. Delivery to UK addresses is free.
The price you pay is the one shown at checkout when you place your order. If we make an obvious pricing error, we will contact you before dispatch: you can then confirm the order at the correct price or cancel it for a full refund.
5. Placing an order
Once you have placed your order, you will receive an email confirming it. The contract between you and us is formed when we send you that confirmation.
We may refuse or cancel an order, for example if a product is out of stock or if we suspect fraud. If this happens, we will refund you in full.
6. Payment
We accept the payment methods shown at checkout, such as debit and credit cards, PayPal, Apple Pay and Google Pay. Payment is taken when you place your order. Payments are processed over an encrypted connection by our payment providers; we never see or store your full card details.
7. Delivery
Delivery times and conditions are set out in our Shipping Policy. Unless we agree otherwise, we will deliver your order within 30 days of the contract being formed.
The products become your responsibility once they have been delivered to you or to an address you have given us.
8. Your right to cancel
You can cancel your order within 14 days of receiving it, without giving a reason. Our Refund Policy explains how this works and the exceptions that apply, for example to food supplements whose seal has been broken.
9. Our 100-day guarantee
On top of your legal rights, our products come with a 100-day guarantee: if you are not satisfied for any reason, contact us within 100 days of delivery and we will refund the full purchase price. Full details are in our Refund Policy. This guarantee does not affect your legal rights.
10. Your legal rights
We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms affects your legal rights under the Consumer Rights Act 2015. For detailed information on your rights, visit Citizens Advice at www.citizensadvice.org.uk or call 0808 223 1133.
11. Our responsibility to you
If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these terms or of our failure to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and for breach of your legal rights in relation to the products.
We only supply products for domestic and private use.
12. Events outside our control
We are not responsible for delays caused by events outside our control, such as carrier strikes or severe weather. If this happens, we will contact you as soon as possible. If the delay is significant, you can cancel your order and receive a full refund for any products you have not received.
13. Questions and complaints
If you have a question or a problem, email us at support@orlena-uk.com. We aim to reply within 24 hours and to resolve any complaint within 14 days.
14. Your personal data
We use your personal data as described in our Privacy Policy.
15. Changes to these terms
We may update these terms from time to time. The version that applies to your order is the one published on this website when you placed it.
16. Governing law and courts
These terms are governed by French law. If you live in the United Kingdom, you keep the protection of the mandatory consumer rules of the part of the UK where you live, and you can bring legal proceedings in your local courts (England and Wales, Scotland or Northern Ireland).