Refund policy

Last updated: 23 October 2026

Our 100-day guarantee

We are so confident in our products that we give you 100 days to try them. If you are not satisfied – for any reason at all – email us at support@orlena-uk.com within 100 days of delivery, quoting your order number. We will refund the full purchase price. No questions asked.

If we ask you to send the product back, we will email you the return address. Your refund is usually issued within 48 hours of us receiving your return, to the payment method you used.

This guarantee is offered in addition to your legal rights below and does not affect them.

Your legal right to cancel (14 days)

Under the Consumer Contracts Regulations 2013, you can cancel your order within 14 days of the day you, or someone you nominate, receive the products, without giving any reason. If your order arrives in several parcels, the 14 days start from the day you receive the last one.

To cancel, tell us clearly before the 14 days are up, by email to support@orlena-uk.com or by using the model cancellation form below (you do not have to use it). We will confirm receipt without delay.

Then send the products back to us within 14 days of telling us that you are cancelling. We will give you the return address. You pay the direct cost of returning the products.

We will refund everything you paid, including standard delivery costs, within 14 days of receiving the products back or of you providing evidence that you have sent them back, whichever is sooner. We will use the same payment method you used, at no cost to you. We may reduce your refund if the value of a product has been reduced by handling beyond what is necessary to establish its nature, characteristics and functioning.

Exception: opened food supplements

For health protection and hygiene reasons, the legal right to cancel does not apply to sealed food supplements once their seal has been broken after delivery. You are still covered by our 100-day guarantee.

Damaged, faulty or wrong items

If a product arrives damaged or faulty, or is not what you ordered, email us at support@orlena-uk.com with your order number and a photo. We will send you a replacement or refund you in full, as you prefer, and we will cover any return costs. This does not affect your rights under the Consumer Rights Act 2015.

Model cancellation form

Complete and return this form only if you wish to cancel the contract.

To: LECHACO'S CORP (Orlena), 47 rue Vivienne, 75002 Paris, France – support@orlena-uk.com

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

Ordered on / received on:

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date: